#SOL17: Learning Again

“Ma’m, I’m trying to help you.”

Trying. Yah. Right. Do you understand how frustrated I am?

“A service technician is scheduled for Thursday.”

But will he really show up? It’s been 40 days and I have ZERO patience left.

“I’m trying to do the best I can.”

That “trying” word again. When will this be fixed?  For real?  No more “trying”.

On a GOOD day, this is what my speed test looked like during the month of April.

5.9.17 1 pm speed test

And GOOD is  a relative description, because there were days when I could NOT even connect to run a speed test. The night that I spent more than an hour online with Customer Service because I was sitting at MacDonald’s in order to participate in a Twitter Chat.

Not at home.

21 miles away.

Waiting impatiently.

Because I had 0 connectivity.

No phone, no internet, NOTHING!

I was NOT a happy camper!

The issue:  internet connectivity  

The problem: too far from the “REAL” connections  

My issue:   day after day of dealing with customer service folks (after the computer) not linked to the program engineers/planners who schedule service repair calls

 What I have learned:

  1. My modem is a wireless modem.  
  2. The wireless router inside my house was redundant.  It cut the speed in half.
  3.  My modem does not have to be in the garage wired to the outside phone box.  It does not have to be subject to the extreme temperatures in the winter or summer. The modem now lives in the house where I can watch the flashing lights.
  4. All devices do not test the same on speed tests.  My Samsung phone and iPad mini routinely display faster times than my laptop.  However, my chrome book is not faster than my DELL.
  5. Unplugging my Verizon phone booster increases the speed; however, cell phones then do not work in the house so at best it’s a short term fix.

This morning’s speed test:

5.16.17 speed test

It’s not high speed internet service.  But it’s more than THREE times the download speed that I had last week.  It works best when only one device is running.

Lessons Learned:

Just like with “testing” or daily measurement ~

Growth does matter.

Growth cannot be discounted.

If there had been an arbitrary cut score, I would have given up days ago.

Multiple data points are needed.

“Trying” . . . when I couldn’t SEE any visible progress or effort quickly became a VERY ugly word!

Information is power.

Learning is important!

Result:  Back in the groove with a slice completed in 30 minutes from start to finish this morning!  


Thank you, Betsy, Beth, Deb, Kathleen, Lanny, Lisa, Melanie, and Stacey for this weekly forum. Check out the writers, readers and teachers here.                                                                                                      

And ALWAYS remembering . . .

“Not everything that can be counted counts, and

not everything that counts can be counted.” Albert Einstein

13 responses

  1. You are very resourceful! Despite your frustration, I loved seeing how flexible you remained – of course, you were at McDonald’s using their wifi so you could participate in a chat! Nothing stops Fran, not even internet connectivity issues!

    1. Sally,
      It was so frustrating to be “paying the bill for internet that I wasn’t receiving” vs. the reality of leaving home in order to chat.


  2. Internet woes are so tough! My internet at home has been horrible lately too:( I have already been anticipating a hard time at Teachers College this summer because it seems university housing (which I recently got into- yay!) only have plug in internet via an ethernet cable. My MacAir does not have an ethernet port, so I have purchased a thunderbolt cable that will connect to an ethernet cable, that can plug into the wall.

    1. Erika,
      Last summer was my first summer in 4 to need ethernet cabling at TC. The first three years in North Tower were fine. I spent a day between Best Buy and Campus IT in order to get online!

      and this year I will have my Chromebook! Aye, Yi, YI!

  3. Glad you’re back! We have had some problems here when we changed wireless routers a few weeks ago and all our laser printers would not communicate with it. My husband, who is a techy, was emailing HP services over two days and finally was able to solve the problem! I never would have been able to solve the problem! Welcome back, Fran!

    1. Thanks, Lynne!
      The frustrating part was that NOTHING had changed in our house but YET suddenly nothing worked. So difficult to explain to an electronic voice OVER and OVER again!

      I did get in a lot of extra reading . . . not so much writing! Which probably would have really had a tone anyway! LOL!

  4. This is a great example of multi-modal writing!

    1. Aileen,
      I’m not even sure I know what multi-modal writing is ~ but, THANKS!

  5. And that’s in a country with great internet. I had to remind my mom, when she was visiting, that she wasn’t “in Kansas anymore”.

    I love this line, “The modem now lives in the house where I can watch the flashing lights.” Somehow being able to see the lights makes such a difference in my ability to wait.

    1. Kristi,
      I won’t go into the inequities of internet for “rural areas” because even in the US, there is so much disparity between the “haves” and the “have nots”.

      And, yes, flashing lights mean something is working. That makes waiting so much more bearable!!!

  6. I’m reading this post as I’m waiting in my house for the ATT person to come to switch our internet account. So, now I’m scared!!!! I hope this new service isn’t terrible like the service you’re receiving. But, I love how you wrote this post. Very informative!

    1. Brian,
      I’m sure that you will have better luck. I live totally in the boonies and in fact am now so far outside the service area that the house will never have guaranteed coverage again!

      F2F time is so important for “understanding”!

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