“How was your stay?”
“Do you need anything for your travel? Water?”
Those are questions that I hear often at a hotel chain with 100% guarantee. And not just at check out. Reminders of the daily events. Check ins. A call from the front desk to see if I have everything I need. A call initiated by the hotel. Daily conversations. Helpful staff. Friendly staff. And always, there is a survey to rate the services used – products and processes.
What is the daily guarantee at schools?
1. A kind, warm welcome by name
Being met with a “We’re glad to have you here at school” attitude sets the stage for a day of possibilities. Welcomed. Every. Day. In spite of or despite the events between the last visit, a warm, gracious welcome is extended to every student every day. This is especially important when many schools now have more formalized processes for school entry with buzzers and cameras as the daily norm.
2. Formative Assessments
Check ins. In the moment. “How did that go? Thumbs up? Across? Down?” Instruction that changes based on the information received from the learners. An expectation that learning is not a “one and done event” but involves processes and practices with time to improve and learn. A collection of unobtrusive assessments and observations.
3. Two way communication
A variety of forms for feedback – nonverbal, oral, and verbal. Questions and concerns are addressed. The process for dealing with questions and/or concerns is shared and consistent. Agreement is not the goal. Building understanding. Deepening commitment to common goals. Listening to diverse opinions. Listening to understand. Not just rules and “thou shall nots” handed down as edicts. Everyone is asked for input. Everyone is included. Input from all!
But are those expectations for all levels of interactions?
Teachers and staff?
How are all voices heard?
How are all voices valued?
How do you know?
Thank you, Betsy, Beth, Deb, Kathleen, Kelsey, Lanny, Melanie, and Stacey for this weekly forum from Two Writing Teachers. Check out the writers, readers and teachers here.