I navigate to the web site.
I’ve been down this road.
Holding my breath on the password.
Confidence builds as boxes begin to have answers.
It’s the bottom of page 1 of the form.
I hit continue and I see red lines. I scroll back up to complete drop down items. Whoa. I didn’t even see these items with auto-fill. Maybe I shouldn’t complete this on my phone. Maybe I need a bigger screen. Maybe . . . My brain is buzzing with “could of, should of . . .” But there is no time to waste. Time is of the essence. This isn’t my first rodeo. This has become my life. The new normal.
Wait for a notification.
Rush to the site.
All too familiar.
This time I arrive at the upload portion. Upload two pictures. I click. No response. No choices. No browsing. No upload. I begin muttering as I start the process again. The whole thing. Autofill. Continue. Fill in the red sections. Upload. No response. No choices. No browsing. No upload. No spinning wheel. A silent, uncooperative screen.
I’m ready to toss my phone. Correction. I’m ready to throw my phone against something. Small pieces would make me happy. Why can I not complete such a simple task? Is it the phone? Internet? The program?
I look at the clock. It feels like hours but it has only been 15 minutes. 900 seconds. Time keeps ticking away. I pull out the chromebook and start again. Pounding the keys. No longer quiet.
The fourth time.
Drop down answers.
ARRRRRRRGGGGGH. The pictures that are on my phone that are NOT on my chromebook. Precious seconds, minutes as I email the pics and wait for them to arrive. Stuck in technological limbo.
The fourth time.
And yes, the final screen shouts success.
It does not matter that my first and second choices were no longer available. I’m in.
I start the process again for two more family members. No such luck. No slots left. No more magic today. It’s been almost two hours since the first notification. Too much wasted time. I have the email confirmation. Now I just need patience. Only one success today.
There has to be a better way. Hours and hours of searching. Hours and hours of frustration.
How are the elderly coping?
Is technology always a helpful tool?
When does technology become the source of frustration?
One Tier 1-B vaccination scheduled. Two more to go. So much frustration around the lack of a central registration system . . . especially for those who should be an even higher priority.
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