“Ma’m, I’m trying to help you.”
Trying. Yah. Right. Do you understand how frustrated I am?
“A service technician is scheduled for Thursday.”
But will he really show up? It’s been 40 days and I have ZERO patience left.
“I’m trying to do the best I can.”
That “trying” word again. When will this be fixed? For real? No more “trying”.
On a GOOD day, this is what my speed test looked like during the month of April.
And GOOD is a relative description, because there were days when I could NOT even connect to run a speed test. The night that I spent more than an hour online with Customer Service because I was sitting at MacDonald’s in order to participate in a Twitter Chat.
Not at home.
21 miles away.
Because I had 0 connectivity.
No phone, no internet, NOTHING!
I was NOT a happy camper!
The issue: internet connectivity
The problem: too far from the “REAL” connections
My issue: day after day of dealing with customer service folks (after the computer) not linked to the program engineers/planners who schedule service repair calls
What I have learned:
- My modem is a wireless modem.
- The wireless router inside my house was redundant. It cut the speed in half.
- My modem does not have to be in the garage wired to the outside phone box. It does not have to be subject to the extreme temperatures in the winter or summer. The modem now lives in the house where I can watch the flashing lights.
- All devices do not test the same on speed tests. My Samsung phone and iPad mini routinely display faster times than my laptop. However, my chrome book is not faster than my DELL.
- Unplugging my Verizon phone booster increases the speed; however, cell phones then do not work in the house so at best it’s a short term fix.
This morning’s speed test:
It’s not high speed internet service. But it’s more than THREE times the download speed that I had last week. It works best when only one device is running.
Just like with “testing” or daily measurement ~
Growth does matter.
Growth cannot be discounted.
If there had been an arbitrary cut score, I would have given up days ago.
Multiple data points are needed.
“Trying” . . . when I couldn’t SEE any visible progress or effort quickly became a VERY ugly word!
Information is power.
Learning is important!
Result: Back in the groove with a slice completed in 30 minutes from start to finish this morning!
Thank you, Betsy, Beth, Deb, Kathleen, Lanny, Lisa, Melanie, and Stacey for this weekly forum. Check out the writers, readers and teachers here.
And ALWAYS remembering . . .
“Not everything that can be counted counts, and
not everything that counts can be counted.” Albert Einstein