“I can understand complete sentences. Please speak in complete sentences.”
Please connect me with a service representative.
“I can help you with that.
I need your first name and last name.
I’m sorry, I didn’t understand that.
Would you please repeat your first name and last name?”
First name. Last name.
Slower and Louder the second time.
“What is your billing address?
Please include your full address:
Please clearly state your full address now.”
“Please tell me the first name and last name of the person on the account.”
First name. Last name.
“And who am I speaking to today?
Please tell me your first name and your last name.”
First name. Last name. A.G.A.I.N. Seriously?
“What is the phone number associated with your account?
Please state the entire 10 digit number.”
“What is your account number?
This is the 10 digit number associated with your account.
There are no letters.
They are all numbers.
Please tell me if you need time to get your account number.”
“How can I help you today?”
I have no phone or internet service. Please connect me with a service representative.
“I can help you with that.”
Today is DAY NINE. One service tech visit later and two hours of working internet.
One brief interlude.
Anatomy of phone calls . . .
The shortest time from a call to a “real person” is five minutes and two seconds.
And guess what that conversation is once I am connected to a “live” person:
“Could I have your first and last name?
Could I have your 10 digit phone number?
Can I have your address?
. . .
What is acceptable in terms of service response time?
A lack of internet is a HUGE problem for me.
(Teaching an online class, work tasks, twitter, messages & pix from all)
On the upside, I have read more in the last week.
On the downside, my patience with any technology issues is now -10 and dropping rapidly!
Advice? Suggestions? Similar situations?
Thank you, Betsy, Beth, Deb, Kathleen, Lanny, Lisa, Melanie, and Stacey for this weekly forum. Check out the writers, readers and teachers here.
Tuesday is the day to share a “Slice of Life” with Two Writing Teachers. Check out the writers, readers and teachers here.
What do you know about Memorial Day? What does Memorial Day mean to you?
Does your knowledge impact how you celebrate Memorial Day? There is a plethora of information available and this post contains just a sample from many possibilities. Articles, videos, and pictures can be found on the History Channel, this website, and the national Memorial Day Concert here. You decide which one (s) add to your increased understanding!
One quote that stands out from the concert link is this:
“We do not know one promise these men made, one pledge they gave, one word they spoke; but we do know they summed up and perfected, by one supreme act, the highest virtues of men and citizens. For love of country they accepted death, and thus resolved all doubts, and made immortal their patriotism and their virtue.”– James A. Garfield
May 30, 1868 Arlington National Cemetery
From my daughter-in-law’s post (wife of active Army soldier) on face book ~
“The bravest are surely those who have the clearest vision of what is before them, glory and danger alike, and yet notwithstanding, go out to meet it.” — Thucydides
Accompanied by Uncle Larry’s flag ~
From my sister ~ Celebrating family members
The six name plates in the bottom right hand corner of the first picture are all family members!
And the words of JFK in the memorial in Washington, Iowa.
From my brother who continues to serve ~
From my sister-in-law ~
“Thank you to all who have served to protect our freedoms. Your sacrifices are not unnoticed.”
From my sister’s sister-in-law ~
The memorial near Albia, Iowa (21 crosses for the 21 gun salute)
Gary Vought posted this on Twitter ~
From Arlington National Cemetary ~
From The Tomb of the Unknown Soldier ~
And even Hawkeye Football posted this ~
“Land of the free because of the brave. Thank you to those who have sacrificed so much for this great country!”
How do we know what Memorial Day means to you?
A Day Off or A Day to Celebrate Heroes?
How did you spend Memorial Day? Did you ~
What pictures and/or words are important to you?
Thanks for sharing your thoughts below!